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Because we are concerned about your privacy, we have created the following
Internet privacy policy. This Internet privacy policy applies only to
information obtained from our website. Please note that we may change our policy from time to
time, so check back here periodically.
We do not collect personal
information from you when you visit our website unless you provide it to us. We
collect only the information necessary to provide you with superior customer service.
Our
website contains links to other sites.
Neither Harleysville Group nor any Harleysville Insurance company are
responsible for the privacy practices or the content of those websites.
We urge you to read their policies regarding privacy practices.
What
kind of information about my visit do you automatically collect?
Do you use “cookies?”
If
I have given you information previously for an insurance quote, can
I opt-out of receiving communications from someone other than you or the insurance agent who
received the information to provide my quote?
If I e-mail personal information (for example, my resume, or my name,
address, telephone number and e-mail address), do you keep this information
secure?
Do you
collect information from children?
How do I
correct, update, obtain or submit
information?
How can I contact you?
What
kind of information about my visit do you automatically
collect?
Each time you visit our website, our Web server
automatically recognizes and captures your
domain name but not your e-mail address.
We collect aggregate information on the pages you access. We
use this data to provide visitors to our website with information we think
would be appropriate and interesting to them.
Do you use “
cookies?”
No, our website does not use cookies.
If
I have given you information previously for an insurance quote can
I opt-out of receiving communications from someone other than you or the insurance agent who
received the information to provide my quote?
Yes, you can
contact the Privacy Officer by clicking on the following link: privacyofficer@harleysvillegroup.com.
If I e-mail personal information for a
reason other than for an insurance quote (for example, my resume, or my name,
address, telephone number and e-mail address), do you keep this information
secure?
Once we receive your e-mail, only those people
who have a legitimate reason to receive your e-mail will have access to
the information you provide. We educate our employees on the importance of
protecting the privacy and security of confidential personal information.
We also maintain physical, electronic and procedural safeguards that
comply with federal and state regulations to guard your personal
information. We will contact you only as necessary in connection with your
e-mail correspondence.
Do you collect information
from children?
No, we do not knowingly collect or solicit
information from children.
How do I correct, update, obtain or submit
information?
To communicate with us, click on the relevant link below and provide the correct or changed information in the body
of your e-mail.
For existing policy questions or changes:
customersupport@harleysvillegroup.com
For human resources: humanresources@harleysvillegroup.com
For investor relations:
investorrelations@harleysvillegroup.com
For Insurance Management Resources:
managementservices@harleysvillegroup.com
For all other correspondence or if you are unsure to whom you should address your
letter, send an e-mail to:
information@harleysvillegroup.com
How can I contact you?
If you have
any questions or comments about our Internet privacy policy or the
practices of our website as a whole, please contact:
Randy Buckwalter
Corporate Communications Director
Harleysville Group Inc.
355 Maple Avenue
Harleysville, PA 19438-2297
information@harleysvillegroup.com
Customer privacy policy
Providing superior products and services to our customers requires us
to obtain various types of personal information. In entrusting your
business to us, we understand that you expect your personal information to
remain private and to be treated with the utmost confidence. Please be
assured we are committed to safeguarding your privacy, and have
established a policy to maintain the confidentiality of your personal
information. We think it is important for you, as well, to understand how
Harleysville Insurance* obtains, uses and safeguards your personal
information.
How we obtain, use and protect your personal information
Information we obtain
The information we obtain will depend upon the type of insurance you
request and may include:
- Information we receive from
you in writing, by telephone or electronically on applications or
other forms. Examples: your name, address, social security number and
income. For some insurance products, the information may include your
health history.
- Information about your
transactions with us. Examples: your policy coverage, premiums,
claims history and payment history.
- Information we receive from a
consumer reporting agency. Examples: your credit score, credit
history and motor vehicle reports.
Information we disclose
Except as explained below, we may share any personal information about
our customers and former customers within Harleysville Insurance in order
to offer you other Harleysville Insurance services that are likely to be
of value to you.
- Unless you tell us not to, we may share credit information about you
within Harleysville Insurance. Examples: your credit score, credit
history or motor vehicle reports. We share this information in order
to provide you with the appropriate insurance coverage. If you prefer
that we not share this information within Harleysville Insurance, you
may tell us not to by calling a toll-free number 1.800.829.7865.
As permitted by law, we may disclose (without specific authorization)
any personal information about our customers and former customers we
obtain to third parties (which includes persons and companies within and
outside Harleysville Insurance) as is necessary for these parties to help
us service or process your transaction with us.
We may disclose the following information to companies that perform
marketing services for Harleysville Insurance or to other financial
institutions such as banks, thrift institutions or insurance companies
with which we have joint marketing agreements:
- Information we receive from
you on applications or other forms. Examples: your name, address
and telephone number.
- Information about your
transactions with us, such as your policy coverage.
- These third parties must agree to maintain strict confidentiality
protections and limit the use of the customer information we provide
them.
We do not sell or otherwise provide lists of our customers to third
parties to market non-financial services.
Confidentiality of health information
It is often necessary for us to obtain personal health information in
order to underwrite insurance and process claims for various types of
personal insurance coverages. We recognize your concerns about the
security of that information and want to assure you that any personal
health data you provide to us will be held in strict confidence. We will
not disclose nor share your personal health information for marketing or
any other unauthorized purpose. We may disclose or share your personal
health information for underwriting your policy or administering your
policy or claim or for other purposes permitted by law.
Harleysville Insurance independent agents
Independent insurance agents of Harleysville Insurance are authorized
to solicit business for Harleysville Insurance. However, they are not
Harleysville Insurance employees. Because they have a unique business
relationship with you, they may have additional personal information about
you that we do not have. Agents may use any of your personal information
they have for purposes other than doing business with us. If so, your
agent may need to provide you with the agency’s privacy policy.
Information security standards
We maintain physical, electronic and procedural safeguards to protect
customer information. We restrict access to your personal information to
those persons who have a business need for such information.
We’ll keep you informed
As a valued customer, we respect your privacy concerns. We will provide
you with an annual notice. In the event of future changes in our privacy
policy, we will provide you an updated notice.
*Our privacy pledge extends to all companies of Harleysville Insurance:
| Harleysville-Atlantic Insurance Company |
Harleysville Life Insurance Company |
| Harleysville Insurance Company |
Harleysville Mutual Insurance Company |
| Harleysville Insurance Company of New Jersey |
Harleysville Pennland Insurance Company |
| Harleysville Insurance Company of New York |
Harleysville Preferred Insurance Company |
| Harleysville Insurance Company of Ohio |
Harleysville
Worcester Insurance Company |
| Harleysville Lake States Insurance Company |
Insurance
Management Resources L.P. |
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